Background

Our national telecom partner needed the right individuals to establish itself as a Competitive local exchange carrier in Western Québec.  The new initiative required network and service planning and provisioning, network installation, system changes, user acceptance testing, process mapping and customer care.

Solution

I4c provided multiple consultants including a Business Systems Analyst, an User Acceptance Testing Prime and multiple Project Managers and Business Analysts.  

Services

Our consultants played a crucial role as Service Assurance Business/System Analysts on the BART Project. They were responsible for various tasks and deliverables to ensure smooth operations.

Firstly, they prepared Service Assurance Business Requirements and a Service Assurance Business Process Document, outlining the necessary guidelines and procedures. Additionally, they developed Service Assurance System Requirements Specifications (SRSs) for TIM, FSOS, and FOCUS systems, including proposed solutions to enhance their efficiency.

In terms of testing, our consultants prepared the User Acceptance Test Plan, Procedures, and Test Results for TIM, FSOS, and FOCUS. They chaired reviews for each deliverable produced, ensuring quality and accuracy.

Another important aspect of their work was the preparation of the Quality of Service Process, which aimed to validate the quality of the ILEC (Incumbent Local Exchange Carrier) services. They also created a comprehensive Quality of Service System Requirements Specification.

As Senior Business Analysts and UAT Test Primes, they played a pivotal role in creating and modifying processes and systems for all impacted Customer Care groups as part of establishing our partner as a CLEC in this territory. They gathered and documented client business and system requirements, utilizing project management strategy. Moreover, they coordinated touch points and interfaces with all functional area Business Analysts that impacted Customer Care.

Our consultants provided system and process solutions, addressing problems in Customer Care and other functional areas. They offered ongoing support to project team members and Subject Matter Experts (SMEs) representing various areas of Customer Care. They prepared test case scenarios for both system and process testing, conducted User Acceptance Testing (UAT), and coordinated sanity testing. Additionally, they documented new process flows, changes to existing processes, and updated client user guides.

Collaborating closely with SMEs from different groups, our consultants successfully negotiated solutions that aligned with budget constraints and project timelines. They reviewed and approved change control requests, as well as signed off on deliverables from external development teams. They also obtained client sign-off on the required business analyst deliverables.

To ensure a smooth transition, our consultants reviewed the current mode of operations and thoroughly documented the Future mode of operations. They documented Service Provisioning requirements for Voice and Data services, updated existing processes, and created new processes that aligned with the business requirements. They also assisted in Operational Readiness testing (ORT) of the new processes. Before deployment, they certified that all documentation was completed, tested, reviewed, and signed off on two weeks in advance. Additionally, they meticulously tracked project deliverables and milestones using MS Project.

In another project, our consultants were responsible for defining requirements and processes related to Network Planning and Provisioning, as well as Installation Testing and Repair. This work was specifically tailored for our partner’s operations as a competitive carrier in a this market. They prepared supporting documents and drawings for the Business Analyst team and defined the project’s technical requirements and solutions.

Lastly, our consultants were accountable for the business and process requirements, documentation, and training in the areas of Voice and Data installation, testing, and repair for the BART project. This initiative aimed to enable our telecom client to function as a competitive local exchange carrier (CLEC) in Quebec territory. They conducted thorough business requirements analysis, provided business process requirements, and documented them accordingly. Furthermore, they developed system requirements specifications and prepared test cases.

Throughout their engagements, our consultants analyzed existing processes to gain a deep understanding of ordering and provisioning systems, flows, and activities. They then developed CLEC processes for the Network Planning and Provisioning (NP&P) organization, enabling operations in a competitor’s territory. They produced business and system requirements documents, process maps, and process documents. To ensure accuracy and consensus, they obtained sign-off from the project team and affected user groups. They maintained close communication with client groups and developers, facilitating analysis and problem resolution meetings involving other teams.

 Results 

Due to the success of resolving Network Planning & Provision issues, contract was extended to take over and complete the Installation, Test and Repair process portions of the project.

Along with these services, i4c also provided services encompassing the following priorities:

• Network Management
• Network Engineering & Infrastructure
• Software Development
• CRM Integration and CRM Development
• Service Provisioning
• Service Assurance
• Inventory Management
• Billing and Revenue Management

Contact us today to find out how we can help your telecom needs today.  i4C has also completed successful recruitment in Telecom including IP Network Architect.